Overview
Part Time Retail Sales Advisor - Swatch Glasgow 20 hours
Join to apply for the Part Time Retail Sales Advisor - Swatch Glasgow 20 hours role at Swatch.
Company
The Swatch story is the story of a revolution. In 1983, an affordable, Swiss-made, plastic watch changed the watch world. Working for Swatch means being part of a strong and expanding retail network and the world’s largest watchmaking group for one of the world’s most popular brands.
Job Description
Sales
* Greet and serve all customers providing a friendly service and delivering a full and memorable experience
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
* Ensure good knowledge of all functions of watches and other products
* Provide reliable information to customers in all matters relating to sales and customer service
* Help display merchandise as directed
* Contribute to the store reaching its monthly, quarterly and annual sales targets
* Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store
Security
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
* Maintain/build a general awareness of products and security hot spots
* Follow company policy and procedures for opening/closing the store
* Maintain correct processing of all deliveries
Cash Handling/Payment Transactions
* All transactions to be handled in a responsible and secure way
* Till functions, cashing up, payments and general duties
* Dealing with, and handling of, cash, credit cards and international currency
Care of the Store
* Ensure the store is kept clean and presentable at all times
* Back of house and shop floor are both just as important
* Health and Safety aware
* Good Visual Merchandising standards
Communication
* Adhere to company policies and regulations
* Attend briefing sessions as directed by your line manager
* Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
* Be familiar with international customers’ customs and culture
Product Knowledge
* Attend regular training days
* Take responsibility, and be self-motivated and proactive, to understand all new products and apply training and instructions
* Be able to deliver good product knowledge to our customers
Other
* To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
Qualifications
Essential
* Positive and outgoing with the ability to naturally converse with customers
* Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
* Adaptable with the ability to build strong working relationships within small teams
* Excited to learn about Swatch products and gain a technical understanding of our ranges
Preferred
* Experience within retail and/or fashion accessories
* Be accommodating to shifts, longer trading hours and staying late for events
* Experience dealing with international customers
* Ability to communicate in multiple languages
* Commercial focus with a desire to exceed KPIs
Location
Job Location: Glasgow, United Kingdom
Company Address
The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom
Seniority level
* Associate
Employment type
* Full-time
Job function
* Retail
Industries
* Retail
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