An established and growing professional services business in Guildford is seeking a proactive and personable Office Administrator & Reception Manager to join its operations team.
This is a varied and hands‑on role offering genuine scope for development. You will be central to the smooth running of the office, acting as the first point of contact for visitors and providing essential administrative and operational support across the organisation. If you enjoy being organised, visible, and making things run seamlessly behind the scenes, this role offers real ownership and responsibility.
Company Benefits:
* Employee Assistance Programme with 24/7 confidential helpline and counselling support.
* Healthcare Cash Plan covering dental, optical, physiotherapy, prescriptions and more.
* Contribution towards VDU glasses (up to £75).
* Annual subscription reimbursement for a mindfulness and wellbeing app.
* Contribution of up to £250 per year towards gym or sports club membership.
* Private medical insurance (level of cover dependent on role).
Leave & Flexibility
* 25 days annual leave plus bank holidays.
* Option to buy or sell up to 5 days annual leave each year.
* Additional day off for your birthday (if it falls on a working day).
* Long service award: additional 2 days’ leave after 5 years.
* Up to 2 days paid leave per year for charity work.
* Enhanced maternity and paternity pay (subject to eligibility).
* Flexible home working policy (following probation).
* Company-wide bonus scheme (subject to performance thresholds).
* Workplace pension scheme with employer contribution.
* Death in service cover (4x annual salary).
* Employee referral bonus (£1,000).
* Cycle to Work scheme.
* Interest‑free season ticket loan.
* Electric vehicle salary sacrifice scheme (subject to eligibility).
* Overtime paid in line with company policy.
Key Responsibilities:
Reception & Front of House
* Welcome visitors, clients, and suppliers in a professional and friendly manner.
* Manage incoming calls, emails, and general enquiries, ensuring prompt and accurate responses.
* Maintain a tidy, organised, and professional reception area.
* Coordinate meeting room bookings, visitor access, and deliveries.
* Manage incoming and outgoing post and courier arrangements.
Administration
* Provide comprehensive administrative support to senior leaders and wider teams.
* Maintain structured electronic and paper filing systems, including compliance and policy documentation.
* Prepare correspondence, reports, presentations, and internal communications.
* Support diary coordination, meeting scheduling, and occasional travel arrangements.
* Assist with onboarding administration and internal record‑keeping.
* Maintain accurate databases and company records.
Office Management
* Oversee daily office operations to ensure a safe, efficient, and welcoming workplace.
* Manage office supplies and equipment, liaising with suppliers and monitoring stock levels.
* Coordinate with external service providers including maintenance, cleaning, and IT support.
* Support health & safety compliance, maintaining documentation such as risk assessments and fire safety records.
* Assist in organising internal events, team meetings, and training sessions.
Experience and Skills Requirements:
* Strong organisational skills with the ability to manage multiple priorities.
* Excellent written and verbal communication skills.
* Confident user of Microsoft 365 (Outlook, Word, Excel, Teams).
* Professional, approachable, and proactive manner.
* Ability to work independently and use initiative.
* Willingness to undertake First Aid training (if not already qualified).
* Previous experience in an office administration, reception, or office coordination role.
* Exposure to HR administration processes.
* Experience supporting senior leadership.
Personal Attributes
* Friendly, confident, and service‑focused.
* Highly organised with strong attention to detail.
* Discreet and trustworthy with confidential information.
* Positive, adaptable, and solutions driven.
* Calm and composed under pressure.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Would you like to discuss this job further?
Speak to our recruitment advisors: 01483 414719
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