Network Operations Engineer II Hybrid Role - 2 Days/week required in the officeFull-timeCity: BelfastIdeal role for an advanced CCNA or a CCNP level engineer looking to expand their knowledge of network, security and cloud technologies.Job DescriptionThe Network Operations Engineer II, will be responsible for supporting CME's network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices.The Network Operations Engineer II will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery to clients and internal stakeholders.Key Responsibilities:Acts as first responders, helping to organize and control incident response.Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are metHandling technical support issues with simple to medium complexityAbility to support network faults, to conclusion in a multi vendor, multi-appliance infrastructureWork closely with other IT teams, vendors, and service providers to resolve incidents and service requestsDay-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates)Maintain a positive attitude and a high level of customer service at all timesContribute to the overall development of the operational systems and processesMaintain accurate troubleshooting records through industry standard ticketing systemsWriting technical SOP's and other documentation.Skills & Experience:Essential:Experience in a fast paced, enterprise NOC role (minimum 2nd line)Support experience of LAN & WAN technologies:R/S: OSPF, BGP, TCP/IP, Layer 2 architecturesExposure to firewalls with an understanding of:Security Posture: Firewalling, ACLs, industry best practice, Internet architecturesVPN: IPSec and SSLUnderstanding of Wireless technologies:Understanding/experience with ISO and ITIL standardsExperience Supporting or Working with Cloud TechnologiesDesirable:Enterprise R&S certification (Cisco, Juniper, etc.)Enterprise Firewall Certification (Palo Alto, Fortinet, etc.)Enterprise Wireless Certification (Aruba, Meraki, etc.)Load Balancing - F5 LB, iRules, persistence, etc.Cloud Certification - GCP (Preferable) / AWS / Azure CertificationToolset Management experience (Solarwinds, or similar)WCA (Wireshark Certified) - or experience with hardware based packet capture systems.Multicast: PIM-SM, MSDP, AnyCastRPCompany Benefits:Bonus ProgrammeEquity ProgrammeEmployee Stock Purchase Plan (ESPP)Private Medical and Dental coverageMental Health Benefit ProgrammeGroup Pension PlanIncome ProtectionLife AssuranceCycle To WorkEV Car Benefit SchemeGym MembershipFamily LeaveEducation Assistance - MBA/Advanced Degree/Bachelor DegreeOngoing Employee Development Training/CertificationHybrid WorkingCME Group: Where Futures are MadeCME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.WHJS1_NI