Job Overview
As Tool Repair Coordinator you will be responsible for providing world-class customer service by facilitating tool repair process, technically assisting customers with tool components and maintaining precise documentation.
A Day In The Life
* Answer live incoming customer queries by phone, chat and email.
* Log tool repair orders into SAP and SaleForce.
* Place orders and determine pricing for new replacement tools.
* Develop Continuous Improvement projects.
* Prioritize repairs for the tool repair technical team.
* Provide reporting on tool repair aging, revenue, and repair throughput.
* Maintain composure and positive attitude in an extremely fast paced team environment
* Maintain the Burndy Tool Maintenance System files
* Maintain and distribute sales drawings.
* Create outbound shipments for repaired tools
What will help you thrive in this role?
* SAP experience a plus
* MS Office proficient
* Excellent communications skills
* Prior Customer Service experience preferred
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
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