Description Starting salary: £25770 Contract type: Part-Year Permanent Grade: 1 Location: Urquhart Castle, Drumnadrochit, Inverness, IV63 6XJ Working Hours: Various working hours available. Minimum 22.7 hours per week. Maximum 30.3 hours per week. Interviews: To be held in person at Urquhart Castle on Week Commencing 26th January 2026 Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Urquhart Castle during the season. The postholder will be responsible for delivering the highest standards of visitor experience at Urquhart Castle. This role will primarily involve working as part of our Castle Guiding Team; delivering talks to visitors, working within our visitor experience areas and assisting with the mooring of visiting boats. For more information about the post and information about the team, please access the full job description 263 Seasonal Castle Guide.pdf for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser. Benefits of joining us at Historic Environment Scotland Enrolment onto a Civil Service Pension scheme – 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties Key Responsibilities of this role Customer Service Teamwork Provide the warmest welcome, assistance and information to our visitors and engage proactively with customer service to maximise visitor experience. Engage and assist with visitors who may require use of wheelchairs, lifts or the mobility vehicle. Develop existing knowledge of the castle’s history and share this with visitors. Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas. Support the team in achievement of quality assurance Key Performance Indicators (KPIs). Process and promote retail and admissions transactions through the till system. Operate our visitor engagement points, such as the film show and object handling stations Actively support HES seminars, events, functions and promotions. Deliver guided tours/talks as part of the core visitor experience. Oversee the commercial and private boat mooring on the pontoon and pier. Teamwork Commercial Awareness Proactively communicate with colleagues across the site to ensure high performance, standards and consistency. Assist with procedures such as ensuring signposting visitors, setting up barriers and crowd control on ceremonial occasions. Commercial Awareness Working together with your Castle Team to achieve overall commercial performance targets. Assist with functions out with the Castle opening hours, such as escorting guests to their venue ad signposting to areas where necessary. Accurately complete and submit daily financial paperwork within the specified timescale. Ensuring that all administration is completed accurately and timely, including absence reports, annual leave requests and training. Health and Safety & Compliance Ensure the security of the site, buildings and contents, including acting as key holder (where required). Implement correct closedown procedures, ensuring site is clear of visitors and apartments secure. Monitor and comply with all H&S procedures/guidance relevant to the site, including fire duties. Follow correct procedures to ensure safe operation of all equipment. Ensure that the health and safety of staff, visitors and contractors is paramount at all times. Subject to weather conditions, contribute to severe weather procedures, including snow clearing Become part of First aid team for the site. Key requirements of the role: In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses: 1. Why you are interested in the post with Historic Environment Scotland 2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria. Essential Criteria: Experience delivering high standards of customer service in a fast-paced environment. A genuine interest in working in the heritage tourism industry. Ability to work independently at times. Excellent team working skills. Interest in and knowledge of Scottish history. Find out more about desirable skills and experience in our full job description 263 Seasonal Castle Guide.pdf. We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers. We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team. Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post. To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.