Job Description
The Customer Service Executive is responsible for the order to cash process on designated customers’ accounts. To deliver the expected service level to the customers (on time and in full orders), the Customer Service Executive works closely with Sales Managers as well as our third-party logistics provider (3PL). As part of the Supply Chain team, they aim at ensuring smooth operations from warehouse to customer.
Order processing:
* Upon receipt, key in the order in the ERP, control and confirm to the Customer.
* Handle upfront payment by issuing required proforma invoice and payment link in collaboration with the Credit Control team.
* Allocation and assortments enforcement based on commercial and marketing guidelines.
* Daily follow-up of the orders portfolio with the 3PL to ensure delivery on time.
* Provide proactive and up to date information to the Customer on their orders: follow-up on shortages, delivery dates, transport bookings.
* Develop versatility and ensure effective handover to team members to provide continuity of service to our customers.
Return and credit note processing:
1. Upon receipt, key in the return order in the ERP, control and confirm to the Customer.
2. Consolidate supporting documentation to raise credit or debit notes and complete the expected validati...