Are you
passionate about delivering exceptional guest experiences? Firmdale Hotels is
seeking a dedicated and enthusiastic Assistant
Head Concierge to join our team at the Knightsbridge Hotel. This pivotal
role is at the heart of our daily operations, ensuring every guest enjoys a
seamless and memorable stay.
As
Assistant Head Concierge, you’ll lead the concierge desk with professionalism
and a personal touch, overseeing guest arrivals and departures while managing
requests with precision and care. You’ll work closely with our talented
concierge team to exceed guest expectations and embody the essence of Firmdale
Hotels: excellence, warmth, and individuality.
Responsibilities:
* Ensure
the concierge desk operates smoothly, delivering high standards of service.
* Provide a
warm welcome to guests, assist with luggage, and offer personalised assistance
to meet their needs.
* Handle
incoming calls promptly and courteously, addressing guest inquiries and
requests.
* Collaborate
with the concierge team to create memorable guest experiences.
* Pay
meticulous attention to guest preferences and requirements.
* Demonstrate
enthusiasm and passion for outstanding service.
* Reflect
Firmdale’s commitment to excellence through your professional appearance and
demeanour.
* Contribute
to a supportive and collaborative working environment alongside ambitious
colleagues.
What you Need:
* A genuine
desire to exceed guest expectations and deliver unforgettable experiences.
* Exceptional
communication and interpersonal skills.
* Clean driving license is desireable.
* Enthusiasm
for creating memorable moments for guests.
* Previous
experience in a similar role within a luxury hotel environment is preferred.
* Strong organisational skills and the ability to
thrive in a fast-paced setting.
What
We Offer:
* We offer a competitive salary plus service charge and benefits to be
discussed at venue
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join
Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
At Firmdale
Hotels, we take pride in our commitment to excellence and our dedication to
creating unforgettable experiences for our guests. If you are ready to embark
on a rewarding journey with a team that values passion, innovation, and
excellence, we invite you to apply for the role.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.