About the Job
As an Assistant General Manager at Lampton Leisure, you will be responsible for the day to day running of the Leisure Centre, ensuring all new and existing staff meet the required standards, through regular CPD (Continuing Professional Development) sessions. You will deputise for the General Manager, manage the day-to-day operations of the facilities and support with service delivery, commercial output and H&S safety compliance.
Responsibilities
- Responsible for day-to-day management of the leisure centre, carrying out the Duty Manager role when on a duty management shift and covering for the GM when they are off.
- Support and contribute with the GM, to the delivery of Lampton's vision and strategy and values.
- Support the GM with overall process of management and corporate decision making, to ensure the centre maximises its short, medium and long-term profitability.
- Drive and achieve Centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels.
- Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
- Support the preparation of annual service plans, financial plans and statistics.
- Ensure that the centre financial targets and KPIs have been communicated to relevant managers and team members and that appropriate plans are in place to ensure targets are achieved. Targets include revenue, service, standards, occupancy, participation, payroll costs, energy management and health & safety compliance.
- Lead and develop a high performing team through effective recruitment, people management, development, retention and succession planning strategies for the Centre.
Qualifications
- Level 3 Fitness Qualification, NPLQ Pool Plant Operation qualification, First Aid at Work qualification, RLSS Trainer Assessor qualification.
- Previous management experience in a similar leisure centre environment, including working in wet and dry operations.
- Experience of managing other managers or heads of departments.
- Experience of managing a team with demonstrable people management skills including training, development, performance management and recruitment.
- Experience in financial management and budget preparation, and a proven track record of meeting financial targets.
- Leadership skills, including the ability to inspire, motivate and develop the team.
- Understanding of membership management and retention systems.
- Understanding of relevant health and safety and employment legislation.
- A passion for health and wellbeing.
- Strong communication skills with the ability to influence and motivate others.
Benefits
- We are LLW employer, offering annual pay reviews.
- 22 days holiday allowance, plus bank holidays.
- Free GOLD gym membership.
- Enhanced Maternity and Paternity leave and Pension Scheme.
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers.
- Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers.
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme.
- Career Growth - CPD training, structured development, and leadership opportunities.
