I'm working with a market-leading provider of accounting, payroll, and compliance solutions for contractors, freelancers, and recruitment agencies across the UK. With industry recognition and a Great Place to Work certification, they pride themselves on delivering exceptional service, supporting career growth, and creating a vibrant, people-first culture. This is an inbound call team who are there to provide outstanding customer service to new and existing clients. This role is fast paced, and you will be required to take mainly inbound calls and work towards resolutions via email. Main responsibilities: Resolving new and existing customer issues quickly and efficiently Supporting new customers through the learning curve of either setting up their own business or being employed through an umbrella company Nurturing existing customer relationships by providing an inspirational level of customer service To ensure compliance processes are followed at all times Taking inbound call quires and supporting the team managing an email inbox Minimum requirements: Experience in a telephony role Experience of working in a customer service-based role Positive can-do attitude Punctuality and reliability Ability and commitment to deliver high levels of customer service Resilience and the ability to cope with difficult conversations Ability to communicate information in a clear and articulate manner to clients, contractors and colleagues, both orally and in writing Ability to develop rapport with customers through written and verbal communication Ability to manage own time to deal with multiple tasks effectively Ability to take responsibility of tasks and use initiative Efficient organisation skills, with attention to detail and accuracy Ability to remain calm and professional in a pressurised customer service environment Desire to develop a good working knowledge of PayStream products and industry legislation Ability to work effectively in a team Basic I.T. skills with the ability to learn and operate relevant computer systems Additional benefits: Great Place To Work Certified! 23 days annual leave (plus bank holidays) which increase with length of service Your birthday off Salary reviews every February Amazing monthly company social events and rewards (just look at our website and Facebook page!) Cycle to Work scheme Casual dress everyday Enhanced maternity/paternity benefits Professional qualification financial support Up to 6 days paid study leave for professional qualifications Long service awards Training and personal development Personal accident cover Free fresh fruit and refreshments Free flu vaccinations PLUS, our fantastic Christmas party!