We are seeking a motivated and organised Administrator to join Montrose Health Group Ltd, a CQC-regulated provider of specialist addictions and neurodevelopmental services. This is an exciting opportunity to become part of a growing, forward-thinking organisation delivering high-quality care across residential and outpatient settings.
As an Administrator, you will play a vital role in supporting the day-to-day running of our services, ensuring smooth and efficient operations across our ADHD, Autism, and addiction pathways. You will be a key point of contact for patients, clinicians, and external partners, requiring excellent communication skills, attention to detail, and a proactive approach.
This role is ideal for someone who thrives in a fast-paced, purpose-driven environment and is passionate about making a difference. In return, you will be part of a supportive team where your contribution is valued, with opportunities for development and progression within a positive and inclusive culture.
Key Responsibilities
* Acting as a first point of contact for patients, families, and professionals via phone and email, providing a professional and compassionate service.
* Managing referrals, bookings, and appointment scheduling in line with service pathways and targets.
* Supporting clinicians with clinic coordination, including preparation of documentation and maintaining accurate records.
* Inputting, updating, and maintaining patient information on clinical systems in line with GDPR and confidentiality requirements.
* Monitoring shared inboxes and responding to queries in a timely manner.
* Liaising with internal teams and external stakeholders (e.g. GPs, partner organisations) to ensure continuity of care.
* Supporting the ADHD and Autism assessment pathways, including tracking patient progress and ensuring documentation is complete.
* Assisting with prescription administration processes in line with governance procedures.
* Maintaining accurate filing systems and supporting audit and compliance requirements, including CQC standards.
* Contributing to service improvement by identifying efficiencies and supporting new processes.
Client Journey Support
* Ensure smooth progression through enquiry, screening, booking, assessment, report, medication pathway, and annual review.
* Respond to client enquiries promptly and professionally.
* Process referrals, screening forms, and consent documentation.
* Schedule assessments and appointments accurately.
* Prepare pre-assessment packs and information.
* Support medication titration pathway administration.
* Maintain right-to-choose compliance.
Administrative Workflow
* Maintain accurate client records and files in line with GDPR.
* Update clinic databases and booking systems.
* Monitor assessment and report timelines.
* Track and follow up on outstanding reports.
* Support audit-ready documentation for regulatory inspections.
Communication and Coordination
* Liaise with clinical staff, assessors, and support teams regarding scheduling and documentation.
* Ensure timely communication with clients regarding appointments, paperwork, and queries.
* Flag administrative or operational issues to the Operations Director or Clinical Lead.
Systems and Process Support
* Follow standard operating procedures for all administrative tasks.
* Identify minor operational bottlenecks and suggest improvements.
* Support smooth workflow between administrative and clinical teams.
Performance Indicators
* Client enquiries responded to promptly.
* Booking and scheduling completed efficiently.
* Assessment and report documents completed accurately.
* Positive client feedback on administrative interactions.
* Compliance with GDPR and CQC requirements.
Personal Attributes
* Organised and detail-oriented.
* Reliable and professional.
* Calm under pressure and adaptable.
* Clear and friendly communicator.
* Strong sense of accountability and accuracy.
About us
Montrose Health Group Ltd is a CQC-regulated specialist provider of addictions and neurodevelopmental services based in Sheffield, South Yorkshire. We deliver high-quality, person-centred care, combining clinical excellence with compassion and innovation.
Our addiction services operate within bespoke residential settings in the Peak District, providing a safe, therapeutic environment for individuals with substance misuse and co-occurring mental health needs. We offer tailored, multidisciplinary care pathways focused on long-term recovery and wellbeing.
Our ADHD and Autism service provides assessments, diagnosis, prescribing, and post-diagnostic support for children aged 6+ and adults. We work in line with national guidance, ensuring timely, safe, and effective care delivered by experienced clinicians.
As a CQC-regulated provider, we prioritise quality, safety, and continuous improvement through strong clinical governance and safeguarding practices.
Our core values—integrity, openness, and honesty—underpin a positive, inclusive culture where staff feel valued and supported. We are committed to developing our people, promoting wellbeing, and delivering outstanding care.
Qualifications
* GCSE grade A to C in English and Maths.
* Good standard of education with functional literacy and numeracy.
Additional criteria
* Strong organisational skills with the ability to manage multiple tasks.
* Attention to detail and accuracy in all work.
* Good communication skills (both written and verbal).
* Ability to work independently and as part of a team.
* Ability to follow standard operating procedures.
* Ability to identify minor workflow issues and suggest improvements.
* Experience supporting a multidisciplinary clinical team.
* Understanding of healthcare data protection requirements.
* Experience using online booking or client management systems.
* Interest in ADHD and autism services.
Experience
* Experience working in an office or administrative role.
* Experience managing appointments or client records.
* Experience working in a healthcare or clinical setting desirable.
* Experience using computer systems and databases.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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