Join us as a Repairs Quality Inspector at Thirteen Group! (Internally known as a Quality Assurance Inspector) Role Overview: Thirteen Group is on the lookout for 9x Quality Assurance Inspectors. You ll ensure high standards of safety, quality, and customer satisfaction across repairs and empty homes. This is a roam role, so you ll work at least one day a week from Hudson Quay, as well as out on site. We ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required. Thirteen Benefits: Salary 38,860 per annum Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer). Simply Health save money on common health expenses and access health and wellbeing support services. T dar our Discount and Reward platform giving you savings on everyday brands. Opportunities to buy and sell annual leave. Key Responsibilities: For empty homes, you ll carry out pre and post inspections, identifying repairs, measuring materials and signing off on completion of works. For repairs, you ll carry out pre and post work inspections to check quality, compliance and customer satisfaction. Producing clear inspection reports that highlight quality issues and recommend corrective actions and learnings which stem from customer dissatisfaction. Supporting continuous improvement through feedback, identifying recurring quality issues and risks, and supporting project improvements. Maintaining compliance and health and safety standards. You ll be responsible for inspecting scaffolding before job starts, and following any inclement weather, escalating risks and safety concerns, and promoting safe working practices for all inspections. About You: Great communication skills, with the ability to support customers and address repair issues. Comfortable using digital devices as you ll use a handheld device to record completion of inspections. Experience in a housing, property or construction technical or inspection role. Ideally, you ll have also practical knowledge of pre- and post-work inspection, scaffolding checks, and safe working standards. The ability to effectively resolve issues for customers and someone who is comfortable bringing forward ideas to continuously improve the service. Why Thirteen Group? We re more than just a housing association we re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes. Join a team that s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Help deliver tailored support services that go beyond housing to improve lives. Interested? For more details, please refer to the attached documents. If you d like to talk more about the role, please contact Jon Milne, Complex Repairs Project Manager (Technical) for an informal discussion on 07967 848159. NO RECRUITMENT AGENCIES, please. Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be part of our vision to improve lives every day. Apply now and start your journey towards making a meaningful impact in our community. As part of our hiring process, if you re successful we ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.