THE CLOSING DATE FOR APPLICATIONS WILL BE FRIDAY 3RD OCTOBER 2025
JOB TITLE: Assistant Housekeeping Manager - Lodging Accommodation
JOB REFERENCE: AHM – LA 10/25
REPORTING TO: Housekeeping Manager – Lodging Accommodation
HOURS: Full-time 8am-4pm, 5 days out of 7, including weekend work
JOB LOCATION: Galgorm
SALARY: Discussed at interview stage
About the role:
We are delighted to announce an exciting opportunity for an Experienced Assistant House Keeping Manager to join our dynamic team. This position will act as a key support for the Housekeeping Manager – Lodging Accommodation and will provide further guidance and support to the existing Housekeeping department.
The successful candidate will assist in the responsibility for the lodging accommodation at the Resort, ensuring the quality is continuously upheld to an exceptional standard. Working closely with the Housekeeping Manager and Executive Housekeeping Manager the Assist Housekeeping Manager will assist in the responsibility for the day to day operational issues relating to Housekeeping while at the same time providing the highest quality services and experiences to all customers.
Key Responsibilities:
* Assist in ensuring that Housekeeping is run efficiently on a day to day basis;
* Assist in making sure that all staff are well trained and managed;
* Ensure adequate staff cover at all times;
* Demonstrate a strong focus on the customer and on the quality of service;
* Establish strong working relationships and collaborate closely with colleagues to continually improve standards;
* Assist in overseeing the delivery of the turndown service and monitor, anticipate and react to customer needs on a continuous basis ensuring maximum guest satisfaction;
* Maintain professional and technical knowledge by tracking emerging trends in Housekeeping and explore potential opportunities to add value to the Resort;
* Ensure the quality and standard of the bedrooms are continuously upheld and improved to an exceptional standard;
* Effectively communicate skills with staff and managers at all levels;
* Assist in being responsible for training and developing staff;
* Ensure daily and weekly checklists are completed and the standard of work completed is exceptional;
* Assist with the management of staffing and rotas in a timely fashion to ensure adequate staff cover at all times;
* Exhibits a strong focus on the customer and on the quality of service;
* Demonstrates a very strong commitment to the Vision & Mission of the Resort, which is evident in his/her behaviour on a daily basis;
* Assisting in the overseeing and takes part in department appraisals. Builds action plan based on training needs identified in the same;
* Identifies and promotes solutions to problems rather than merely identifying problems;
* Demonstrates compliance with an interest in Health and Safety policy and procedures;
* Assisting with the overseeing of purchasing and ordering to ensure best price for the hotel and stock levels are correct in relation to the business;
* Motivates staff to achieve exceptional levels of customer service;
* Keeps up to date with industry trends and introduces new ideas to the department and has input into front office operation;
The person;
* Be able to demonstrate an ability to lead, motivate and inspire a team;
* Be performance driven and focused on implementing a culture of excellent customer service.
* A minimum of 3 years' experience in all aspects of Housekeeping;
* At least 1 year of supervisory experience;
* Previous experience managing a team of housekeeping employees through motivation, coaching and development.
Galgorm Collection are an Equal Opportunities Employer
We reserve the right to enhance the criteria to aid shortlisting. In the event that we receive large numbers of applications only those that are shortlisted will be contacted.
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