Go back Surrey and Borders Partnership NHS Foundation Trust
B2 Receptionist/Administrator-fixed term
The closing date is 01 July 2025
An exciting opportunity has arisen to work in our Community Mental Health Recovery Team in Aldershot.
We are recruiting for an Receptionist/Administrator for a large Community Mental Health Recovery Service, based at Aldershot Centre for Health. The post is full time. You will be one of the first points of contact for telephone calls and people coming into the service.
The role is predominantly being a receptionist, working with all members of the clinical team including Psychiatrists, Psychologists, Community Psychiatric Nurses, Social Workers and Occupational Therapists. We run several busy clinics a week and reception plays a vital role in their smooth running. You will need to possess good telephone skills, excellent communication and organisational skills, be IT literate, and able to multi-task. All members of the team are valued and see good reception staff as integral to enable people who use services and carers to receive a good service.
Please note this is a fixed term post for 6 months.
Main duties of the job
- To ensure that all equiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.- To effectively respond, in a timely manner, to queiries from people who use services, carers and visitors.- Liaise and maintain pleasant and collaborative working relationships.- To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy.- To be able to use SystmOne, the Trust's electronic health record. This will include checking client data to ensure it synchronised correctly, checking client appointments as well as scanning and uploading clinical information on to SystmOne as required.- To photocopy and send out clinical correspondence.- To tactfully exchange verbal and written information with clients and staff.- To take and pass on accurate messages via telephone calls/messages when necessary.- To be aware and sensitive towards those from different ethnic and cultural backgrounds.- To report issues which need management attention.- To implement Trust and team policies and procedures.
Please refer the attached job description for full details.
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
We look forward to receiving your application!
Job responsibilities
Please check the attached job description for more information on the requirements for this position.
Person Specification
Qualifications
* GCSE Level C in English or Functional Skills at Level 2 or Equivalent qualification
* NVQ Level 2 in Business Administration
Experience
* experience in admin, reception or customer service role
* Experience in using Microsoft Office
* Experience in working in healthcare, interacting with patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Surrey and Borders Partnership NHS Foundation Trust
£25,427 a year(Incl. 5% Fringe HCAS) per annum, pro rata
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