Our client is looking to recruit a full‑time Service Advisor to join our team at our showroom in Brighton. The role is ideally suited to someone who is highly enthusiastic, well organised, enjoys learning new technology and has the desire to deliver an amazing customer experience. A full training programme, supplied by the group, leading to accredited status is provided alongside being part of our day‑to‑day sales team.
Responsibilities
* Liaise with customers regarding outstanding work and follow up on Service Plans
* Log all appointments, reservations and MOTs, adding them to the database
* Capture customer email addresses and assist in increasing the customer database
* Deliver excellent customer service and obtain payments for service work and repairs
* Maintain communication with the customer whilst their vehicle is at the branch
* Complete job cards with accurate information
* Liaise with the Sales Department to promote the sale of new/used vehicles
* Book out and control courtesy cars
* Deal with complaints quickly and effectively
Preferred Qualities
* Are a confident people person who thrives on working alone and in a team to achieve great outcomes for customers and the client
* Can communicate information clearly and concisely
Nice to Have
* Previous experience in the motor industry or a similar retail business
* Knowledge of servicing department procedures
* No problem if you don’t have these; this is an opportunity to develop and grow your skills
Qualifications & Skills
* Good oral and written communication skills
* Good organisational skills
* Ability to work in a customer‑focused environment
* Self‑prioritise the daily workload according to the business needs
* Can demonstrate the ability to carry out tasks within set time frames
If you feel this is the role for you, apply below and we look forward to discussing the role in detail.
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