Enterprise Account Manager
Apply locations UK Remote - Gift time type Full time posted on Posted 2 Days Ago job requisition id R06012
Your role
Company Overview
Roomex is an all-in-one travel and expense management platform designed for businesses with a mobile workforce. It offers streamlined access to global accommodation options, allowing bookers to secure the best rates through a customised online booking portal. With its automated booking process and integrated Analytics, Pay, and Tracker tools, the Roomex platform ensures a seamless and efficient booking experience from start to finish.
Opportunity
Joining Roomex means becoming part of an exciting, fast-growing company that is transforming the workforce travel industry. As we continue to scale, this role offers a tremendous opportunity for you to make a significant impact by helping businesses optimise and streamline their workforce travel processes. At Roomex, you’ll be at the cutting edge of innovation, empowered to drive business growth, enhance your professional development, and contribute to a company that’s reshaping the future of workforce travel. This position can be based in Ireland or remotely in the UK, providing a unique chance to be part of our dynamic growth journey while enjoying flexibility in your work location.
The Role: Enterprise Account Manager, Customer Success
Roomex is seeking an energetic, results-oriented, and experienced Enterprise Account Manager to join our dynamic team. In this role, you will take ownership of managing and expanding relationships with some of our key enterprise clients, ensuring they experience continuous success and value from our platform. As a trusted advisor, you will collaborate closely with clients to deeply understand their unique business challenges, optimise their use of Roomex solutions, and drive strategic initiatives that align with their goals. Your ability to foster strong relationships and deliver impactful results will be essential in helping our clients thrive.
Key Responsibilities
* Achieve Revenue Goals: Drive revenue growth by meeting or exceeding targets within your assigned portfolio of accounts.
* Customer Relationship Management: Serve as the main point of contact for your customers, building strong, trusted relationships to foster retention and expansion.
* Strategic Customer Planning: Develop and execute tailored engagement plans for each customer, focusing on maximising their success and value from the Roomex platform.
* Cross-Functional Collaboration: Work closely with Sales, On-Boarding, and Marketing teams to ensure a smooth transition for newly acquired customers and promote product adoption.
* Product Adoption & Education: Lead customer education efforts on new product features and initiatives to ensure full utilisation and platform penetration.
* Performance Monitoring: Regularly report on performance against key KPIs, using data-driven insights to recommend improvements and new strategies.
* Travel & Industry Expertise: Leverage your understanding of the travel industry to provide relevant guidance and best practices to clients.
Ideal Candidate Profile
* Minimum of 2 years’ experience in Account Management in a B2B environment, within the travel, hospitality, or SaaS industry.
* Experience managing complex accounts with multiple stakeholders, including senior leadership teams.
* High-energy and results-driven, with a proven track record of achieving targets and driving growth.
* Strong communicator, fluent in English with excellent sales and interpersonal skills.
* Proven success in retaining and growing a portfolio of clients through effective relationship management and strategic engagement.
* Strong data analysis skills and the ability to make informed, data-driven decisions.
* Highly proactive, self-motivated, and committed to delivering outstanding customer outcomes.
* Excellent time management and prioritisation skills.
* High proficiency in MS Office and CRM tools, with strong attention to detail.
* Demonstrated ability to build and maintain effective cross-functional relationships with internal teams.
If you are passionate about driving success for enterprise clients and thrive in a fast-paced environment, we'd love to hear from you!
Join us at Roomex and help revolutionise workforce travel.
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