Job Description
Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator to join their dynamic team based in the London Heathrow area.
On Offer:
* An exciting opportunity to join a market‑leading freight forwarding and supply chain management specialist
* 4 on 4 off day shift pattern, Working Hours - 7am – 7pm
* Salary up to £40k, dependent on experience.
Main Purpose of the Express / Time‑Critical Coordinator:
Reporting to the Express Manager, the express Time Critical Coordinator will be responsible for the co-ordination of shipments within the Express department and have responsibility for invoicing & profitability.
Duties and Responsibilities of the Express / Time‑Critical Coordinator:
* Day to Day responsibility for customer service delivery to Express Clients
* Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management
* Follow up and resolve all any operational issues / customer service concerns raised by the customer
* Manage and maintain customer KPI expectations with regional depots
* To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations.
* Research client operational history past and present, visit their website to gain knowledge of products and any developments
* Contribute to ongoing operational development and cost saving measures
* Keep up to date with Market trends, company products, services and news.
* Establish, manage and maintain Internal and External Relationships.
* Import and export jobs start to finish including clearance.
To Be Considered:
* Proven air freight forwarding experience ideally with AOG or other time critical logistics operations
* Experience with customs clearance
* Excellent communication and organisational skills.
* A mature and professional manner.
* Confidence with a computer including excel, CRM database and BoxTop.
* Enjoy working with customers and building relationships.
* Must be able to work well within a target driven environment.
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry