Overview
Southampton - England - United Kingdom of Great Britain and Northern Ireland
Job Title: Contract Support / Helpdesk based out of Reception
Based: Regents Park Road, Southampton
Hours of Work: Monday – Friday, 40 hour/week, 8.00 – 5.00 pm
Service line: GWS Segment
Responsibilities
* To provide excellent face to face support to all visitors. Position based in reception from 8am-5pm
* Dealing with all email and Logit requests in timely manner, prioritizing urgency
* Issuing daily/weekly reports to Site Management Team
* Day to day operation of a QFM and Financial systems
* Day to day liaison and updates with key customer over emails/teams/phone
* Day to day liaison and updates with management team
* Day to day liaison and organisational assistance to the engineering team
* Ensuring that SLA and KPI’s are met through effective management of the QFM system
* Understand, anticipate & deliver customer needs while building effective relationships.
* To provide a comprehensive and flexible contract administration service to the contract team
* Allocate Work Orders and PPM’s to engineers, driving efficiencies in how the tasks are issued and closed and the ensuring the level of information contained in each task is informative, useful and well-structured in accordance with the Account Director’s instructions.
* Maintain concise records of all CBRE transactions, finance and contract reporting requirements
* Liaise with client representative when required
* Positively respond to both our internal and external customers through effective communication and personal accessibility.
* Understand procedures and processes and operate them to the required standard.
* Achieve results within quality and time restraints.
* Perform with an understanding of business requirements and changes and ensuring continuous improvement.
* Actively participate in a diverse and effective team.
* Convey messages and ideas clearly and openly.
* Support with answering switchboard calls as and when required
Qualifications and Requirements
* Education [Essential] A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
* [Desirable] Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.
* Training [Essential] Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level.
* [Desirable] Power Point.
* Experience [Desirable] Previous experience of a customer-facing role.
* Aptitudes Must demonstrate a strong sense of customer focus. Excellent verbal, and good basic standard of written, communication skills. Self-motivated and systematic. Results/ task orientated, attention to detail and accuracy. Excellent time management and organisational skills. Commitment to continuous improvement. Ability to work as part of a team, as well as independently.
* Character Committed to customer service delivery. Reliable and committed. Confidential and discrete approach. Calm manner, able to work under pressure and with changing demands and priorities. Smart appearance.
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