Customer Digital and Technology ICT Systems and Applications Officer
Ref: 001395
Contract: Fixed Term (Maternity cover)
Salary: Grade 7
Hours: 29.33 per week
Based: Hybrid Spindles/Home
Closing Date: Thursday 2nd April 2026
Interview Date: TBC.
Role Overview
Working within the Council's ICT Service, you will join a skilled software and applications team. You will be responsible for the delivery, support, and continuous improvement of software applications and systems that meet the Council's strategic objectives. This role demands strong technical skills, collaborative abilities, and a commitment to service excellence, following ITIL and Prince2 methodologies.
Key Responsibilities
* Deliver and upgrade software applications and system solutions, ensuring they align with the Council's needs and ICT's architectural constraints.
* Knowledge of technologies such as Azure AVD, SCCM, InTune, Powershell
* Ensure the delivery of ICT services in line with agreed SLAs, contributing to service design and continuous improvement.
* Act as a key member of resolver groups and technical resource teams for service operations and change projects.
* Provide face‑to‑face and remote technical support and document processes in the knowledge base.
* Support the Principal Applications Team Lead in delivering new functionality and upgrades to existing solutions.
Key Requirements
* Excellent communication and interpersonal skills are required to effectively advise and support Lead.
* Strong technical knowledge and experience in ICT systems and software applications.
* Excellent problem‑solving skills and the ability to communicate technical issues to non‑technical audiences.
About Us
We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:
A Great Place to Live, Healthier, Happier Lives, and Green and Growing.
We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.
Our Values and Behaviours
By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.
We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:
* Work with a resident focus
* Support local leaders
* Committed to the borough
* Delivery high performance
* Take ownership and drive change
Our Benefits Package
* 25 days annual leave which increases after 5 and 10‑years’ service
* The option to purchase additional annual leave.
* An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
* Discounted gym membership with Oldham Active.
* Staff discount scheme for shopping, entertainment, eating‑out, eating‑in, travel, motoring and more.
* Salary sacrifice scheme for home and electronics and Cycle to Work.
* Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
* Staff recognition and celebration events.
* Peer support groups
Inclusive Recruitment
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.
If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants
Unfortunately, at this time we are not able to offer sponsorship.
If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.
If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme.
Data and Privacy
For details of how we use your data please see our privacy notice.
Important Information
Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.
Supporting Documents
↗ Job Description & Person Specification
↗ Right To Work
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