Voice Specialist - Core Networks (Permanent, Full Time) Join KCOM as a Voice Specialist and play a key role in safeguarding our network. You will monitor voice traffic for fraudulent or nuisance activity, collaborate with internal teams and external providers, and implement strategies to prevent financial loss. Using advanced telecom systems and analytical tools, you’ll ensure secure, high-quality communications for our customers. Salary – Up to £35,000 per annum dependant on experience Location – Carr Lane, Hull, 2 days office based minimum Advert Closing Date – 5th February 2026 Act fast – seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date. Interview Dates - To be confirmed after advert closing date What You Will Be Doing Monitor KCOM network traffic to detect and prevent fraud. Take timely action to minimise financial loss from fraudulent activity. Analyse traffic using SQL and in-house databases, tracking fraud trends daily. Manage systems including APS, SIP, Metaswitch, Smartcomms, 155 & GPRS to support accurate reporting. Update customer and payphone list to enhance real-time monitoring. Identify and mitigate fraud scenarios, e.g., PBX hacks, updating the Hot Numbers List. Screen and reroute nuisance calls, collaborating with external providers and post-analysis teams. Implement customer-facing features, including personalised call-blocking options. Respond to ad-hoc regulatory requests and ensure compliance with Ofcom regulations. Provide insights and post-event reports to customers affected by fraud or nuisance calls. What Are We Looking For Proven technical expertise with SQL and telecom systems (APS, SIP, Metaswitch, Smartcomms, GPRS). Strong analytical skills to interpret traffic reports and identify fraud patterns. Confident communicator, capable of reporting to internal teams, customers, and regulatory bodies. Detail-oriented with a commitment to minimising fraud and nuisance calls. Ability to work independently while collaborating across departments. Familiarity with Ofcom’s General Conditions and telecom fraud trends. Prior experience in telecom fraud monitoring or voice traffic analysis is preferred. Perks And Benefits 28 days holidays plus bank holidays Excellent Pension Scheme with generous employer contributions Volunteering days Life Assurance and Income Protection Corporate Discount schemes We support hybrid and remote working A variety of health, wellbeing and lifestyle benefits to choose from About Us KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses. At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives. Why Work with Us The Power is all Yours At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements. Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform. Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development. Equal Opportunity Employer We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential. We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice. No agency applications will be considered for this vacancy at this time.