Job : Senior Branch Manager Designate
Salary : £25,880 (OTE £33,000)
Bonus: Fantastic Annual bonus based on company performance
Hours : You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.
We are the UK’s favourite car-buying service and we are growing FAST! We have over 500 branches and are opening more sites each month
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.
Don't worry if you don't know anything about cars, we will teach you everything you need to know and so much more.
Responsibilities
As a Senior Branch Manager Designate with WBAC you will:
1. First-and-foremost our Senior Branch Manger Designates must model high performance buying cars whilst also supporting the regional manager in driving performance.
2. You are the main point of contact for our customers.
3. Contact customers and prioritise your diary to achieve appointments and meet targets.
4. Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments
5. Always deliver exceptional customer service
6. Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.
7. Performing Branch Standard checks when visiting locations.
8. Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
9. Reporting any potential threat to the business to your Divisional Manager
10. Ensuring all diaries/rotas are set up as per the company instruction.
11. Ensuring all purchases are completed as per the company standard.
12. Required to provide temporary cover within other regions in the Division.
13. Complete all necessary tasks as set out by HR.
14. Assist in the completion of purchases when require.
Requirements:
15. A current full UK manual driving license
16. Experience of working in a target driven environment
17. Customer-focused with excellent communication skills and telephone manner
18. Ability to work well under pressure and by yourself (lone working)
19. Ability to organise and prioritise own workload
20. Be able to build lasting relationships with clients/customers.
21. Excellent administration and IT skills
Extra Benefits:
22. Discounted Gym Membership
23. Team social events budget available to all!
24. Monthly & Annual Bonuses, Incentives & Rewards
25. Buy More Holiday Scheme + Accrue Extra for Length of Service!
26. Healthcare Cash Plan
27. Cycle to Work scheme
28. Pension Scheme
29. Structured Progression Programmes & Pay Increases
The position would best suit an experienced customer-facing professional such as a Sales Executive, Retailer or Hospitality specialist who is used to working independently and wants the opportunities made available by a market-leading brand.