Job Description
Are you a skilled manager with experience in responsive repairs? We are seeking a dedicated and experienced Service Manager to join our property team on a full-time, permanent basis covering the Basingstoke area.
Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.
Reporting to the Regional Head of Service, you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customer's homes within the region. You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor's performance and compliance, and ensure the relevant resources are in place.
Key Responsibilities
* Operative management: You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
* Complaint resolution: You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
* Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
* Health & safety awareness: You will ensure that the company’s obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
Role Criteria
Essential:
* You will either have a trade NVQ level 3 or equivalent experience and ideally have experience of leading, managing, developing and motivating operational teams.
* You will have up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
* Experience of successfully delivering an excellent customer focused repair service.
To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.
REEDTGP