Seen this advert before? That is because we are continuing to grow!
We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support – we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.
You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world‑class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things – we automate them out of existence.
For us, a Generalist isn’t about knowing a little of everything, it’s a multi-disciplinary role for someone who’s deeply experienced in many facets of Enterprise IT. Think multi‑domain specialist – not Jack of all trades.
What is TechOps?
A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call “1st line support” all the way up to high‑level strategic planning, and everything in between.
We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning.
We have a cloud‑first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on‑prem AD here!
What you’ll do
* Provide delightful day‑to‑day technical support to all areas of the business, ensuring our employees can do their jobs efficiently.
* Troubleshoot and fix a wide range of technical issues – from laptop faults and network issues to account provisioning failures and SSO problems.
* Collaborate closely with our Security team to balance security, productivity and user experience.
* Continually find opportunities to automate processes and improve the user experience.
* Empower people to help themselves by designing and building self‑service solutions.
* Monitor and maintain all the tech in our offices worldwide – networks, meeting rooms, printers, digital signage, CCTV, door access control.
* Manage supplier relationships and the procurement process for SaaS and hardware.
* Lead and manage complex technical projects with multiple stakeholders.
Examples of TechOps projects
* Rollout of, and migration to, a new identity provider.
* macOS and Windows MDM migration.
* Rollout of a new device trust and posture compliance solution.
* Replacement of insecure factors like SMS with phishing‑resistant factors.
* Office fit‑outs, including tech such as network, AV, access control.
* SaaS migrations for acquisitions, e.g., Microsoft 365 to Google Workspace.
What you’ll need
* At least 5‑7 years of solid enterprise IT experience.
* Strong experience with enterprise‑level SaaS tooling, customer support and automation.
* Confidence articulating and implementing technical solutions with both peers and novice users.
* A team player who collaborates transparently and identifies who can help or needs help.
* Rich experience and examples of scripting and using APIs to automate repetitive tasks.
* Comfortable with high levels of ambiguity and juggling many tasks simultaneously.
* Experience working with multiple teams and managing multiple stakeholders.
* Experience managing and deploying macOS, Windows, iOS, and Android at scale.
* Experience administering and troubleshooting SSO technologies such as OAuth, OIDC and SAML.
* Deep experience with Identity & Access Management, including SAML, OIDC, OAuth and SCIM provisioning.
* Experience designing and installing office networks – we use Cisco Meraki.
* A conscientious approach to everything you do and a passion for doing the right thing.
Don’t think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, let us know where your strengths lie.
This role can be either fully office‑based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based.
Our salary bandings are between £65,000 - £90,000 depending on experience.
If this sounds like you, then we’d love to hear from you.
We’re an equal opportunity employer and do not discriminate on the basis of any protected attribute. We are committed to providing equal opportunities, an inclusive work environment, and fairness for everyone.
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