We are looking for a highly organized and self-driven General Virtual Assistant (GVA) with a solid background in BPO or call center operations. This role supports clients in a variety of administrative and operational tasks. Your prior BPO experience will be valuable in handling fast-paced workloads, maintaining service excellence, and adapting quickly to client needs.
Key Responsibilities:
Provide administrative support including email management, calendar scheduling, and data entry.
Handle customer service-related tasks, such as responding to inquiries via email, chat, or voice.
Assist in managing CRM tools and tracking customer interactions or sales pipelines.
Prepare reports, presentations, and basic spreadsheets as needed.
Support marketing tasks like basic research, content scheduling, or list building.
Maintain client confidentiality and handle sensitive information with discretion.
Communicate clearly and professionally with internal teams and external stakeholders.
Qualifications:
At least 2 years of Virtual Assistant experience, preferably in a fast-paced, client-facing role.
Minimum 1-2 years BPO/call center experience in customer service, sales, or technical support. is a plus
Strong written and verbal English communication skills.
Tech-savvy; able to learn new tools and platforms quickly.
Experience using G-Suite, MS Office, and project management tools (e.g., Trello, Asana, ClickUp).
Must be proactive, detail-oriented, and reliable.
Preferred Skills:
Familiarity with CRM tools and automation platforms
Background in customer retention, upselling, or lead generation
Basic knowledge of eCommerce or social media management
Experience in remote communication and working with international clients
Why Join Us:
Long-term remote opportunity
Exposure to diverse industries and clients
Professional development and training support
Performance-based growth path
Summary:
This role is perfect for a BPO professional transitioning into a virtual setup. Your customer-first mindset, ability to manage tasks under pressure, and experience in structured environments make you an excellent fit for supporting global clients virtually.
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