Job Description:
About the Role
We are recruiting on behalf of a well-established, fast-paced logistics and supply chain business seeking an experienced Client Services Manager to join their growing team.
This role is ideal for a dynamic, organised, and client-focused professional who thrives in a busy operational environment. You will act as the main point of contact for key clients, ensuring day-to-day requirements are managed efficiently while delivering high-quality service and added value.
You will work closely with multiple internal departments — from warehouse teams through to operational leadership — ensuring smooth communication, accurate reporting, and excellent service delivery.
Key Responsibilities
* Act as the main point of contact for assigned client accounts
* Manage client requirements and projects from brief through to completion
* Build and maintain strong external and internal relationships
* Liaise with operational teams regarding orders, stock queries, and service delivery
* Respond to client queries in line with agreed SLA’s
* Prepare quotations and monthly client invoicing
* Produce accurate reporting and maintain internal systems and documentation
* Provide support and cover across the wider team when required
* Ensure professional communication via phone, email, and face-to-face interactions
* Promote and maintain safe working practices
What We’re Looking For
* Proven experience within a Client Services / Customer Service Management role
* Background in a fast-paced industry such as logistics, transport, fleet, warehousing, haulage, or manufacturing preferred
* Excellent relationship-building and communication skills
* Ability to manage multiple priorities and deadlines
* Strong attention to detail, particularly around reporting and invoicing
* Confident Excel user (intermediate to advanced level essential)
* Professional, proactive approach with a strong sense of accountability
* Comfortable collaborating across teams at all operational levels
* Willingness to travel to client meetings when required
Benefits
- On-site parking
- Free Parking
Job Types: Full-time, Temp to perm
Experience:
* Client Service : 1 year (required)
Work Location: In person