Role Details
Job TitleService Desk Team Leader
DivisionOperations - Customer Service
Job LocationHarrogate
Role
Our service and support teams provide an effective yet complex blend of both customer and technical support for a range of managed IT service products including Data Management, Network (Internet Access, VPN, HSCN), Hosted IP Telephony, Unified Comms, Data Centre Hosting, Virtualisation Services amongst others.
Delivering a customer experience that successfully sets Redcentric apart from our competitors and drives brand loyalty is our collective goal and to make this happen we need to create an environment that inspires colleagues to deliver their very best. Alongside the Customer Services Manager it is your responsibility to make this happen, which is what makes this such a rewarding role.
It is all about getting the right people, about making sure they enjoy their work and about providing them with the skills they need to excel in their role. You will need to train them, inspire them, motivate them, and support them.
As Service Desk Team Leader, your role will include management of a primary UK Service Desk including a close working relationship with End User and offshore teams.
Key Responsibilities and Tasks
Key responsibilitie...