In a NutshellWe are actively seeking a Night Porter who will be responsible for the Hotel, the guests and the operation during the night period and to ensure the safety and security of all guests and team members.Package DescriptionCompetitive salary, benefits and we pay above the Real Living Wage.29 days holiday (increasing with length of service)We operate a discretionary service charge system.50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesAccess to Hospitality Action Employee Assistance Programme and Wellbeing StudioHospitality Essentials Discount MarketplaceMeals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.Free gym access where available dedicated classes.B Corp accredited and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemePapers, magazines and booksMain ResponsibilitiesLots to do but lots of funThe Night Porter will be responsible for;The Hotel and its residents during the shiftMaintaining and enhancing luxury standards at all timesRunning and balancing the Night Audit processNight bar and Room ServiceRunning all emergency evacuations and procedures as per the standardsAnswering any guest queries or questionsSecurity of the property and the guestsAnswering switchboardChecking guests in and out of the hotelAdhering to all health and safety regulationsMaintaining standards of Cleanliness within the hotelReporting of any maintenance faultsDemonstrate good attention to detailThe Ideal CandidateAre you right for us?You will haveOutstanding customer service skillsPrevious experience in a similar operationExcellent customer service techniquesA responsible and detail oriented approach to tasksAbility to work aloneTo have a great personality and be genuine, approachable and attentive.Excellent spoken English.Computer skills.Positive attitudeAbout The CompanyAre we right for you?We expect a lot but we'll give a lot to get the right people. There are 4 main things we look forWe want people with bags of character. We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are.We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.We need extra milers. So if you think the job description is all you have to do, then we're not for you. You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.