The General Manager will oversee all aspects of the business, including solar, heating, maintenance, servicing, and commercial operations. This role is responsible for project scheduling, team leadership, client satisfaction, financial performance, and coordinating installation, service, and maintenance activities across both residential and commercial customers.
This position requires a hands‑on leader who can balance strategic vision with day‑to‑day execution in a fast‑paced, high‑growth environment, while maintaining high standards of safety, quality, and customer experience.
Key Responsibilities
Operational Oversight:
* Manage daily operations across departments, including sales, installations, heating, service & maintenance, and administration.
* Oversee scheduling, logistics, and workflow of installation, heating, and service teams to ensure work is completed on time and within budget.
* Ensure effective delivery of planned maintenance, reactive service work, and warranty support for residential and commercial clients.
* Maintain quality control and compliance with industry standards, certifications, and health & safety regulations.
* Coordinate commercial project delivery, ensuring a smooth transition from sales to operations and ongoing aftercare support.
Team Leadership:
* Lead, coach, and develop technicians, engineers, service teams, office staff, and subcontractors.
* Foster a strong performance culture focused on safety, quality, efficiency, and customer satisfaction.
* Conduct regular team meetings, performance reviews, and training sessions.
* Support recruitment, onboarding, and development of new employees as the business grows.
Financial Management:
* Monitor cash flow, manage budgets, and oversee accounts payable and receivable across all operational areas.
* Approve job costs, manage margins, and control operational expenditure.
* Track performance against financial targets, including project profitability and service revenue.
Customer Relations:
* Act as the escalation point for high-level customer and client issues.
* Maintain strong customer satisfaction through efficient delivery, responsive service, and clear communication.
* Support sales and business development efforts with operational insight, costings, and delivery planning.
* Build long‑term relationships through effective aftersales, maintenance, and service offerings.
Strategic Planning:
* Identify opportunities for growth across solar, heating, service, maintenance, and commercial contracts.
* Develop scalable processes, systems, and KPIs to support expansion and profitability.
* Implement tools to improve operational efficiency, reporting, and customer experience.
* Support senior leadership with forecasting, planning, and strategic decision‑making.
Requirements
* Strong organisational and planning skills: Ability to manage multiple priorities, anticipate challenges, and implement effective solutions.
* Relevant industry experience (preferred): Background in renewable energy, solar, heating, or service‑based industries.
* Full UK driving licence: Required for site visits and occasional travel.
* Technically proficient: Comfortable using project management tools, CRM systems, and cloud‑based platforms.
* Forward‑thinking approach: Brings a modern, proactive mindset to leadership, problem‑solving, and business strategy.
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