This Role: Service Delivery Manager
Location: Beeston, Nottingham, NG9 1LA
Salary Banding: £60,256 - £63,427 (Dependent upon experience)
Full time post based on a 40hr week
Are you a strategic leader with a passion for delivering high-quality maintenance services?
Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager to lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers.
Key Responsibilities:
1. Lead and manage day-to-day operations across repairs and maintenance services.
2. Drive performance and value for money through effective resource management.
3. Oversee a team of Contract Managers, Supervisors, and Trade Operatives.
4. Ensure compliance with health & safety, regulatory frameworks, and accreditation standards.
5. Collaborate with MTVH colleagues to deliver long-term property solutions.
6. Act as NICEIC Principal Duty Holder for the region.
7. Handle complaints and customer issues with professionalism and care.
8. Maintain risk registers and ensure contract management procedures are followed.
9. Take the lead on our developing...