Wood Digital Consulting (DC) is currently recruiting for an Operations Manager within the Systems Integration group, reporting to the Director of Systems Integration.
The overall objective is to accelerate and grow and develop our System Integration capability and services in Refining and Chemicals in EMEA. This is a role that requires a vision to formulate and execute business plans.
Accountable for HSSEA, technical and financial performance, assuming budgetary and P&L responsibility, achieving monthly and annual targets, demonstrating clear safety and ethical leadership and embedding company values. Responsible for ensuring compliance with applicable laws and policies.
Directs and leads operational delivery and support team(s) to deliver services to customers, ensuring Wood is working to the highest possible standards of integrity, safety, quality and operational excellence.
Produce solutions to strategic, contractual, technical, commercial, operational and personnel related challenges which impact on customer service and performance.
Manages ongoing business, responsible for budget setting and delivery, contracts, capacity and resource management, and capability management. May be delivering a number of services and capabilities, may manage a single office or facility or multiple small offices / facilities.
This is a hybrid role that can be based anywhere in the UK, mobility and travel to customer sites and face to face meetings with colleagues will be expected.
Applicants must be able to pass HMG Baseline Personnel Security Standard (BPSS) check.
Operational Delivery
1. P & L responsibility with associated commercial and financial accountability including revenue delivery, margin and overhead management, budget and forecast determination and attainment, risk and opportunity reviews, cost controls, accounts payable/billing and cash collection
2. Ownership of HSSEA matters across assigned area: ensure HSSEA values are delivered and adhered to at all times, proactively leading and demonstrating safety behavioural values. Lead and focus the team to attain all HSE plans, supporting continuous improvement and ensuring legislative compliance
3. Provides tactical direction to operational delivery team(s) in order to meet business plan goal
4. Ensures robust business continuity and disaster recovery plans are in place
5. Carries out significant operational administrative functions, staffing activities and managing day-today employee relations and operational Issues
6. With direction and within set parameters, establishes annual business goals and strategies and prepares business plan for assigned location
7. Serves as consultant or project manager as appropriate
8. Ensures financial, safety, and quality controls and compliance to company policies
9. Maintain operational integrity and excellence, ensuring robust governance, subcontractor management, and performance reporting. Work with leadership and peers to improve delivery performance and maximise delivery opportunities throughout wider business where required
10. Establish and implement policies, and ensure appropriate governance mechanisms for continuous monitoring of their proper implementation
11. Ensure our people and the worksites at which they operate are safe and well managed
12. Support resolution of any legal claims in collaboration with legal and other relevant functions
13. Pursue and develop opportunities for innovation, such as digitalisation and technology use, work share and high value engineering centres, to bring value to Wood and customer
14. Participate in technical audits and peer reviews as required
Business Growth
15. Deliver growth in the areas of responsibility through close collaboration with Business Development. Develop and own business plan, and drive sales, bid and tender activity
16. Assist with developing and delivering a robust business plan, whilst driving and supporting corporate initiatives, ensuring company values are at the core of all activities
17. Expands the company’s business in the area served, directs local business development programs, proactively identifies new opportunities and supports / leads bid and tender activity as appropriate
18. Oversees proposals and call-offs (may be individual projects) within delegation of authority, ensuring compliance with contracting policy and standards of ethical conduct
Leadership
19. Is a champion and role model for ethical behaviour and compliance with applicable laws and policies.
20. Support and lead a delivery and support team including accountability for recruitment, selection and development of talent, ensuring effective performance and capability management, acting as a coach / mentor and encouraging and supporting open and effective communication to optimise delivery of objectives, maximise team performance and achieve continuous performance improvement
21. Responsible for ensuring competence of employees in area of responsibility to carry out assigned duties
22. Ensure day-to-day operations maintain a continued alignment with overall corporate policy, strategy and direction
Qualifications:
23. Degree qualification in Engineering, Scientific Discipline, or related technical field OR degree qualified in a commercial / business discipline with significant experience in a technical organisation
Knowledge, skills and experience:
24. Proven rack record of successful System Integration Operational delivery within relevant industry sector
25. Broad understanding of the industry and networking capability
26. Experience of customer facing communication
27. Strong relevant technical expertise or commercial/business leadership of a technical organisation
28. Understanding of management systems
29. Knowledge of current QHSE and other legislation as applicable in the industry
30. Team building skills – motivating people, proactively enabling cross functional best practice
31. Ability to lead change programmes
Personal attributes:
32. Ability to lead change programmes
33. Safety focused with an uncompromising approach to risk management. Places the welfare of both internal and customer employees at the top of the agenda
34. Passionately pursues and supports, demonstrate and embed company values
35. Strong influencer, negotiator and mediator
36. Flexible to respond and adapt in agile ways to changing internal and external context and customer needs
37. Decisive, with ability to make decisions and follow through, ensuring learnings are captured
38. Exceptional communicator both verbally and written