About the role:
Working in a post office is not just about selling stamps, our branches provide a wide range of valued services to their local communities. From posting options for everything they need to send, to helping them get ready for their holidays with currency exchange and travel insurance and so much more, we’re here for our customers to help them get things done!
As one of our Post Office Managers you’ll combine a community spirit and a passion for customer service, working alongside your team to serve your community, keep customers happy and ensure your branch is hits its targets. Taking pride in your team, you’ll be building an inclusive culture that encourages engagement and personal development, for colleagues to reach their full potential. In this role you’ll take full ownership of your Post Office, you’ll experience the thrill of hitting targets, solving problems, and reaching your potential. Some of your duties will include (but are not limited to):
1. Being responsible for the performance and day-to-day running of your Post Office
2. Ensuring and providing excellent customer service, setting the standard for your team and inspiring them to achieve it
3. Deliver the valued services that our customers expect, such as handling letters and parcels, bill payments, passport applications and car tax
Leading by example, you’ll be coaching your team to be passionate and knowledgeable about Post Office products and services, building our brand and providing customers with fantastic and efficient service to ensure they come back for more
About You
Our Post Office Managers are role models for their teams, and therefor need to be enthusiastic and motivating leaders.You'll be proactive in your approach to deliver superb customer service and promote your store’s performance, to ensure our customers and members have the best experience possible. You’ll need to show us:
4. Previous experience in working in a Post Office or similar retail environment
5. Experience of leading and developing a team to meet and exceed targets
6. A customer-focused, friendly and approachable manner, prioritising the customer experience always so they keep returning to your branch
7. Excellent communication skills and an engaging leadership style; being a strong coach and mentor to all colleagues
Benefits:
This is a great opportunity to develop your Post Office career and make a difference to the lives of our communities. In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including:
8. Up to 30 days annual leave (pro-rata) including bank holidays
9. Pension scheme (with up to 12% employer contributions)
10. Generous colleague discount rates across our family of businesses
11. Annual discretionary colleague bonuses to reward you for your hard work
12. Free tea and coffee provisions for all colleagues during rest breaks at work
13. Wellbeing initiatives and community engagement opportunities