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At DLG Legal Services, our mission is to make Law easier and more accessible for everyone.
As part of the Direct Line Group, we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill, and Privilege.
A fantastic opportunity has become available within DLG Legal Services for an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full-time, permanent contract.
The Role:
Reporting to the Dispute Resolution Team Leader, you will handle a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.
What you'll be doing:
Your responsibilities include ensuring clients receive a high level of customer service and accurate legal advice in accordance with our policies and procedures.
You will work towards achieving personal and departmental targets while adhering to our service level agreements.
We expect you to demonstrate a highly professional manner that reflects the brand’s image and the customer-centric ethos of DLG LS, aligning with our values.
You will support the strategic development of the department and the firm by maintaining high standards and enhancing the client experience through continuous improvement initiatives.
What We Are Looking For:
* Previous OIC and Fast Track RTA claims handling experience with Personal Injury, preferably within an insurance company or law firm environment.
* Knowledge of the OIC and MOJ Pre-Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
* Ability to engage effectively with clients.
* Willingness to work towards targets.
* Ability to work well under pressure and maintain attention to detail.
Salary: Up to £30,000 per annum (depending on experience)
Hours: 35 hours (Monday – Friday, 9am-5pm)
Location: Leeds, The Wharf, LS1 4AZ
Hybrid Working: We operate a hybrid model with a virtual-first approach, primarily working from home with in-office days two days a week.
Ways of Working:
Our flexible model combines the benefits of home and office working, offering flexibility tailored to your role. The frequency of office attendance depends on your role, and we consider flexible working options to suit your needs.
Read our flexible working approach.
We offer excellent benefits, including:
* Generous 9% employer pension contribution. You will receive 9% into your pension, regardless of your contributions (or you can opt to take it as cash).
* 22 holiday days plus public holidays, with options to buy or sell up to 5 days annually.
* 50% off motor, home, and pet insurance.
* Free travel insurance and Green Flag breakdown cover.
* Electric Vehicle leasing scheme for a new electric or hybrid car in a tax-efficient way.
* Employee discounts and cashback offers.
Direct Line Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are recognized as one of the UK's Top 50 Inclusive Employers.
If you require any adjustments during the recruitment process, please contact our recruitment team for support.
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