Overview
Multilingual Customer Experience Consultant
Location: Konecta Group - Ringwood/London. Hybrid. Shifts: A rota is supplied every month with your working hours. Shifts between 8.00am and 8.00pm Monday to Saturday.
Note: Konecta contracted hours are 8.00am - 10.00pm Monday to Sunday; evenings and weekends may be required by the business.
Base pay range
This range is provided by Konecta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Key responsibilities
* To answer the phone promptly and professionally when required.
* To respond to emails and live chat promptly and professionally.
* To work closely with the Team Leader to ensure client expectations are met.
* To present our clients in a professional manner at all times, whether in person, by phone or in writing.
* To continually look for ways to improve performance.
* To be well organised, professional and reliable.
* To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
* To demonstrate a willingness to learn and have fun at work!
Skills requirements
* Excellent telephone manner
* Excellent numeracy and literacy
* Excellent customer service skills
* Good analytical, decision making and problem solving abilities
* Previous call centre/back office experience (desirable)
Who are Konecta Group?
Leading the way in Customer Interaction & process management Konecta are an international outsourced customer service provider with 130,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels.
Our Core Values
Customer-Centric Excellence; Trust and Transparency; Continuous Improvement; Team Empowerment; Prosperity. By embodying these values, we aim to create a workplace where every team member feels inspired, valued, and motivated to contribute to our shared success.
Position in Organisation
The Multilingual Customer Experience Consultant will report directly into the Customer Experience Team Manager and will have various support from colleagues nearby.
Operational days and hours
With given notice, Konecta reserves the right to change your working hours. While supporting the ZEAL contract (opening hours 8.00am - 8.00pm Monday to Saturday), your Konecta contracted hours will be 8.00am - 10.00pm Monday to Sunday. You may be asked to cover evenings and weekends when required by the business. Hybrid model with 80% of activities from home; office presence is mandatory for client visits, training/coaching sessions and other business needs.
Opportunity for growth
The suitable candidate will join a team with established consultants to raise customer experience standards. Growth and development are encouraged, with opportunities to progress and take on additional duties over time.
Key qualifications
* Strong customer service mindset and ability to work across channels (phone, email, chat)
* Willingness to learn and contribute ideas
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