We are seeking an experienced and motivated Accommodation Manager to oversee the day‑to‑day operations of a large residential building in Coventry city centre. The property primarily accommodates long‑stay students, with a proportion of short‑term/short‑let stays.
This is a hands‑on role requiring strong organisational, customer service, and operational management skills to ensure a high standard of service delivery and resident satisfaction.
Key Responsibilities
* Manage the overall operation of the accommodation site, ensuring smooth day‑to‑day running
* Act as the main point of contact for residents, handling enquiries, complaints, and escalations professionally
* Oversee lettings, move‑ins, move‑outs, and tenancy management processes
* Manage rent collection, arrears, and liaise with relevant teams where necessary
* Ensure compliance with health & safety, fire safety, and statutory regulations
* Coordinate maintenance and repairs with contractors and internal teams
* Conduct regular inspections of the building and communal areas
* Manage and support staff (cleaning, security, and contractors)
* Manage short‑let operations, including bookings, check‑ins, and guest experience
* Maintain accurate records and reporting (occupancy, compliance, incidents, etc.)
* Support marketing and occupancy strategies where required
Working Hours
* Monday to Friday, 40 hours per week
* Occasional on‑call duties
* Some out‑of‑hours and weekend working required during peak periods
Skills & Experience Required
* Proven experience in property management, student accommodation, or residential lettings
* Strong customer service and communication skills
* Ability to handle complaints and resolve issues effectively
* Good organisational skills with the ability to manage multiple tasks
* Experience with rent collection and tenancy administration
* Knowledge of health & safety regulations within residential properties
* Competent in Microsoft Office and property management systems
* Ability to work independently and take initiative
Personal Attributes
* Professional, approachable, and customer‑focused
* Reliable and flexible, especially during peak operational periods
* Ability to work under pressure and meet deadlines
* Team player with leadership capability
What We Offer
* Opportunity to work in a dynamic and growing accommodation environment
* Supportive team and professional development opportunities
If you are passionate about delivering high-quality accommodation services and thrive in a fast‑paced environment, we would love to hear from you.
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