Location: On-site (Chessington, KT19)Employment Type: Full-time
About the Company
A growing UK technology company specialising in professional broadcast and audio transmission equipment is seeking a motivated and technically minded individual to join their team. The business supplies products worldwide to broadcasters, integrators and distributors, and is expanding rapidly across international markets.
The Role
This is a unique hybrid position that blends hands-on manufacturing engineering with customer-facing technical support. You will be involved in assembling and testing electronic products while also supporting customers throughout the full product lifecycle - from pre-sales queries to after-sales troubleshooting.
It's an ideal opportunity for someone who enjoys both practical engineering and engaging with end users.
Key Responsibilities
Manufacturing / Engineering
* Assemble light PCB and mechanical components
* Conduct product testing and quality checks to ensure performance standards
* Use test equipment such as multimeters, signal generators, and spectrum analysers
* Fault-find and troubleshoot electronic units
* Record test results and maintain accurate technical documentation
* Collaborate closely with engineers on product design improvements
Customer Support
* Respond to customer enquiries via email, phone, WhatsApp and online channels
* Provide remote troubleshooting and installation guidance
* Maintain strong customer relationships and ensure high satisfaction
* Escalate complex technical issues to engineering where required
About You
Essential:
* Background or degree in Electronics, Audio, RF, Telecommunications, IT or similar
* Strong communication skills (English)
* Ability to produce / maintain technical documentation
* Customer-focused mindset with strong problem-solving skills
* Proficient with Microsoft Office tools
Preferred:
* Previous experience in a similar customer-technical role
* Additional languages (e.g. Spanish)
* Familiarity with CRM systems and international customer communication
* Experience using test instruments (multimeter, oscilloscope, RF equipment)
What's On Offer
* Career development path, with opportunities to move into Technical Specialist or Product Management roles
* Full training provided in broadcast technology and RF systems
* Supportive and flexible working environment
* Competitive salary + performance-related incentives
* Visa sponsorship available after 12 months
* Open to graduates looking to start their career