We welcome applications from residents of North Herts and surrounding areas, and these applications will be made on merit.
The Role
An exciting opportunity has arisen at North Hertfordshire District Council for an entry-level position within the Customer Services team. Duties will include dealing with calls from our customers with a wide range of queries. These customers are at the heart of everything the business does so, as an individual you will need to be a confident communicator who is customer focused and able to use own initiative to help our customers reach the best solutions for them.
As part of your employment, you will study for and complete a Customer Service Specialist Level 3 Apprenticeship.
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship or in a similar subject.
The Experience you will bring
We are looking for someone who is adaptable with a can-do attitude. The Customer Service Centre can be a fast-paced environment so the ability to remain calm under pressure is key, as well as a keen eye for detail.
About Us
North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.
Why work with us?
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.
We are dedicated to making each member of our team feel that they are making a difference to the local community and are valued by our organisation. You will be encouraged to try new things and develop your knowledge and skills; your colleagues and Manager will be there to support you throughout your apprenticeship.
Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.
At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.
If you would like an informal chat about the post, you can contact Colette Soanes, Customer Services Team Leader on 01462 474180.
Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.
Closing Date: Noon 1st September 2025
Interviews: 11th September 2025
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