Overview
CGL North Northamptonshire has an exciting new post and is looking for a Quality Lead to join our team.
The post holder will be integral to ensuring a high‑quality service is delivered across all sites. Working as part of the leadership team, the Quality Lead will create and undertake regular and cyclical audits of all aspects of service delivery, collate areas of best practice, implement quality improvement plans and evaluate impact. The role will involve observed practice, staff coaching, and designing and delivering training and workshop sessions, embedding the CGL learning culture within the service and implementing actions to reduce likelihood of re‑occurrence.
This role will also work closely with operational teams to support the learning process for the Northants Drug and Alcohol Related Death panel and will track, provide and monitor reports from the coroners office and other partners for multi‑disciplinary case reviews, providing feedback at meetings and disseminating learning.
Location: Kettering
Hours: Part time, 22.5 hours per week
Contract Type: Permanent
Responsibilities
* Improve quality by creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
* Identify areas of good practice and areas that need improvement and formulate robust plans.
* Implement plans with all relevant staff and set up evaluation mechanisms to understand what works and assess impact.
* Ensure effective observed practice, coaching, and design and delivery of training and workshop sessions.
* Coordinate integrated quality audits across all service areas in line with the organisational audit cycle.
* Support the Designated Safeguarding Lead to ensure effective identification, assessment and management of risk, compliance with legislation and policy.
* Ensure effective investigations of all incidents and disseminate learning throughout the service.
* Collate lessons learned quarterly, identify themes and patterns, and feed into the overall service quality improvement plan and contract monitoring reporting.
* Produce timely reports to improve outcomes for service users.
About You
Education, Knowledge and Experience
* Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
* Background in project development, change management, and use of quality management systems.
* Skilled in root cause analysis for serious incident investigations.
* Proficient in audits and service reviews to drive evaluation and improvement.
* Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
* Confident in delivering training to diverse groups using coaching and interactive methods.
* Strong understanding of safeguarding procedures for children and vulnerable adults.
* Proven ability to analyse and cross‑reference data sources to inform conclusions and improvement priorities.
* Experience influencing stakeholders at all levels through clear, persuasive communication.
* Able to evaluate the impact of change, lead improvement processes, and promote CGL’s values through action.
Abilities and Skills
* Excellent communication skills, both written and verbal, across a range of stakeholders.
* Able to work independently and under pressure, with well‑developed organisational and time‑management abilities.
* Demonstrates empathy, professionalism, and non‑judgement in all interactions.
* Committed to positive outcomes for service users and equality, diversity and inclusion.
* Maintains professional boundaries and works effectively with external agencies.
What We Offer
* Dedicated weekly Wellness Hour, access to our Wellness Hub, and an Employee Assistance Programme.
* Commitment to development, with extensive training, funded learning, and pathways into senior roles.
* Transparent pay, a contributory pension scheme, and wellbeing resources.
* 25 days annual leave plus bank holidays (pro rata), increasing to 30 days over five years.
* Supportive, values‑led team where you’ll feel encouraged and valued from day one.
* We discuss working patterns to help maintain a healthy work‑life balance.
* Discounts on shopping, cinema trips, holidays, and a Refer a Friend scheme.
Salary Range (pro rata if part time)
CGL points 31 to 33 (£35,220.59 - £37,184.90)
ILW / OLW / Fringe
N/A
Closing Date
14/6/2026
Legal Statement
This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK. The post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
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