Salary: £38,000 - 78,000 per year Requirements: Technical mindset and eagerness to learn and develop in a technical career Good all-round technical understanding Familiarity with broadband technologies (ADSL / FTTC / FTTP / SOGEA) Knowledge of LAN Networking (Cisco / Meraki) Understanding of firewalls (Cisco / Fortinet / Meraki) Familiarity with WAN and SD-WAN Networking (Cisco / Huawei / Fortinet) Basic knowledge of WLAN Networking (Meraki / Aruba) Understanding of cellular networking and routing (Digi / Teltonika / BGP / MPLS) Familiarity with VoIP SIP telephony solutions and handsets (Broadworks / Polycom / Cisco) Knowledge of VPN and authentication solutions (Safenet / MobilePass) Strong leadership and motivational skills Excellent communication and listening skills Professional written and verbal communication abilities Strong customer service orientation Creative problem-solving skills Integrity and ability to work under pressure Technical certifications (desirable but not essential, e.g., Cisco CCNA, SIP School SSCA, ITIL Foundation) Responsibilities: Manage and motivate a team of engineers to strive for customer satisfaction and fault resolution Develop a strong technical understanding of the business product set Contribute towards continual improvement of new and existing products Offer technical leadership and document best practices for support tiers Provide informal assistance and formal training to peers Develop and maintain internal training documentation Manage escalations and promote a permanent fix culture Adhere to contractual SLAs and service standards Technologies: Aruba Cisco Support ITIL LAN MPLS VPN WLAN REST More: At Redcentric, we are a dynamic organization based in Harrogate, seeking a bright and enthusiastic individual to join our 2nd Line Technical Support team. We offer opportunities for growth and development within a 24 x 7 shift environment, operating under a rolling continental shift schedule. Our focus on efficiency initiatives and service improvement allows us to deliver high-quality customer support. As part of our team, youll have the chance to lead and develop others while enhancing your technical skills in a supportive atmosphere. last updated 7 week of 2026