Overview
Experienced Group (Business & IT) Incident Manager required for financial services client. The role is focused on managing and coordinating high-impact incidents, driving service restoration, and ensuring clear communication with stakeholders. You will also play a key role in continuous improvement, enhancing processes to improve resilience, efficiency, and customer/colleague experience.
Key Responsibilities
* Lead or support Senior Group and Major Incident Managers on Bronze and Silver incidents, ensuring effective and timely service restoration.
* Coordinate with technical and business teams to minimise customer and operational impact.
* Provide timely updates to stakeholders on incident status, service impact, and recovery timelines.
* Ensure appropriate escalations are undertaken in line with policies.
* Run and document Post Incident Reviews (PIRs), identifying root causes, tracking actions, and embedding lessons learned.
* Produce accurate, timely, and relevant management reporting.
* Proactively monitor tools such as ServiceNow, Teams channels, and Downdetector to enable early detection of incidents.
* Contribute to enhancements in the Incident Management framework and support continual service improvement initiatives.
* Prioritise competing demands in a fast-moving environment.
* Provide out-of-hours/standby support for incidents and major IT releases (24/7/365 rota).
* Strong background in Group (Business) Incident Management.
* Proven leadership and team development experience.
* Solid understanding of key technologies and applications supporting critical business services.
* Ability to manage multiple priorities in a dynamic, fast-paced environment.
* Excellent communication and stakeholder engagement skills.
* Experience in partner engagement during incidents, PIRs, and service reviews.
* Resilient, tenacious, and adaptable under pressure.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Consulting, Management, and Analyst
* Industries: Financial Services, Banking, and Insurance
Referrals increase your chances of interviewing at Barclay Simpson by 2x
Get notified about new Incident Manager jobs in United Kingdom.
Sheffield, England, United Kingdom 3 weeks ago
Harrow, England, United Kingdom 2 days ago
City Of London, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 3 days ago
Birmingham, England, United Kingdom 1 day ago
London, England, United Kingdom 6 hours ago
Nearby opportunities
Cyber Resilience & Incident Response Manager
Regulatory Compliance and Incident Manager
Professional Services Customer Services Lead (CSL)
Senior Product Manager – Managed Detection and Incident Response (f/m/x)
Senior Product Manager – Managed Detection and Incident Response (f/m/x)
#J-18808-Ljbffr