Job Description
Alarm Call Handler (Part-Time Mornings)
Newcastle, NE12 8BU
Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne.
When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.
Salary: Starting at £24,500 pro rata, increasing to £26,500 pro rata with role progression + up to £1,200 performance & attendance bonus
Working Hours: 24 hours per week
Shift Pattern:AM Shifts ranging between 7am - 12pm
Holidays:29 days pro rata including bank holidays, increasing to 31 days pro rata after 1 years' service
Responsibilities include:
1. Reacting to incidents in a timely manner
2. Processing Alarms signals received from customers premises, reviewing of images, liaising withguard/police/ambulance/firebrigade as part of Monitoring duties
3. Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
4. Making quick and accurate...