Your newpany
Hays are pleased to be working with this growing Droitwich organisation who are on the lookout for the right candidate to join them and start immediately.
Your new role
1. Preparing and issuing customer contracts to enable the start of billing
2. Supporting a seamless customer journey, including the creation of tailored payment schedules
3. Responding promptly to customer enquiries and maintaining accurate records in Salesforce
4. Collaborating with internal departments to resolve customer issues efficiently and courteously
5. Managing cancellations, updating customer accounts, and generating final invoices
6. Handling refund requests and maintaining clearmunication with customers
7. Processing promotional offers by verifying customer eligibility and updating internal systems
8. Assessing and processing buyout eligibility for new customers
9. Assisting the Credit Controller with payment chasing and arranging payment plans when required
10. Providing support across other departmental tasks as needed
11. Addressing issues proactively and in alignment withpany values
12. Updating customer accounts inpliance with GDPR requirements
13. Taking payments over the phone and ensuring accounts are updated accurately
What you'll need to succeed
This is a customer-facing role, so you will display good customer service skills, by being professional and a clearmunicator dealing with customer account queries via phone/email. You will be required to work as a team and collaborate with other departments to ensure queries are resolved fast and efficiently. The ideal candidate will have experience within a similar position, and be able to demonstrate an understanding of the role. You will also be required to log accurate notes within Salesforce, so good IT skills are essential.
What you'll get in return
14. Hybrid work with 2 days in the office per week (once training has beenpleted).
15. Free parking on site
16. Friendly team environment