ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities 1. Deliver 2nd line support professionally and in line with SLAs, maintaining strong customer service standards. 2. Implement and test system upgrades, changes and releases within the change control framework. 3. Manage escalated tickets through to resolution, keeping stakeholders informed. 4. Deploy approved hardware and software securely and consistently. 5. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. 6. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. 7. Liaise with third parties and internal teams to achieve timely issue resolution. 8. Maintain accurate asset and configuration data. 9. Participate in release testing, scheduling and communication. 10. Provide flexible support during core hours and contribute to on-call or shift rotas as required. Additional Information * Vetting: Must meet Local Force Management Vetting (MV) and possibly 'Secur...