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First Line Engineer Apprentice
Apply From: 21/02/2025
Learning Provider
Delivered by LDN APPRENTICESHIPS LTD
Employer
TECHRELATE LIMITED
Vacancy Description
* Provide VIP Customer service to existing clients.
* First response on the Helpdesk solving technical queries over the phone and via email.
* Swiftly Identify issues and fix supported systems.
* Quickly escalate any challenges that cannot be resolved by 1st Line.
* Log the agreed amount of time each week against assigned tasks.
* Clearly document and record time for all conversations, research and solutions provided on each ticket.
* Classify and escalate any Change or Sales requests being made on tickets.
* Contribute to projects and attend client sites as required.
* Meet SLA’s including call answering, first response times and logged hours.
* Assist in the ongoing documentation of business processes in accordance with ISO 27001 and 9001 accreditations.
* Share ideas and best practice with colleagues and peers.
* Update the client database with any changes as you become aware of them.
* Actively contribute to daily Social Media content.
* Support Lead Engineer for assigned clients.
* Maintain the technical area – tidiness, availability of tools and structure.
Key Details
Vacancy Title
First Line Engineer Apprentice
Employer Description
Techrelate are an experienced IT company based in North London, offering a wide range of services to help businesses get the best out of their technology.
Vacancy Location
Screenworks 404 22 Highbury Grove N5 2EF
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000303472
Key Dates
Apply From
21/02/2025
Closing Date For Applications
2025-03-04 23:59:59
Interview Begin From
Possible Start Date
2025-04-30 00:00:00
Training
Training to be Provided
To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
* Formal training, including online learning and internal learning events.
* 1-2-1s with your coach and line manager.
* Observing and shadowing colleagues.
* Writing up learning reflections for your portfolio.
Learning Provider
LDN APPRENTICESHIPS LTD
Skills Required
IT skills, Attention to detail, Problem solving skills, Administrative skills, Team working, Initiative
Apply Now
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