Role: Repairs Administrator
Salary: £25,750
Hours: 37 hours per week
Location: Worthing / Hybrid
Contract type: Permanent
Are you a highly motivated administrator with a proactive, can-do attitude and a passion for delivering excellent customer service? Do you thrive in a varied, fast-paced environment where organisation, initiative and attention to detail really matter? If so, we have an exciting opportunity for you to join our Repairs Team.
Worthing Homes is a forward-looking housing association dedicated to providing affordable, high-quality homes and services to our local communities. We're a small but dynamic organisation, managing 4,000 homes serving over 10,000 residents across our range of properties from social housing to sheltered accommodation to shared ownership properties.
Our work is driven by a shared passion for supporting our local communities and making a positive impact on our customers' lives. We are at an exciting and transformative stage of our journey, embracing innovation and fresh ideas as we continue to improve services and deliver brilliant outcomes for the people who live in our homes
About the Role
As Repairs Administrator, you'll play a key role in keeping our repairs service running efficiently. You'll maintain accurate records for repairs, inspections and compliance, ensuring we meet Awaab's Law and all regulatory requirements. As the main point of contact for the Repairs team, you'll manage calls and emails, update our Housing Management system, and work closely with residents and contractors to ensure repairs are completed on time. You'll also complete postinspection calls, process invoices promptly and administer disrepair cases in line with preaction protocols.
You'll support planned maintenance and refurbishment work by preparing documentation, coordinating meetings and tracking actions. You'll manage asset data, upload key documents into CX and deliver clear customer communications, from mail merges and CRM updates to text notifications, keeping customers fully informed.
You'll also contribute to service improvement by collating KPIs and statutory data, producing repairs reports and analysing trends to support operational efficiency and continuous improvement.
About You
You'll be a confident and capable communicator, with strong verbal and written skills and the ability to build positive working relationships with a wide range of people. Comfortable working in a fast-paced environment, you'll be experienced in planning and prioritising workloads to meet tight deadlines while supporting the wider team to achieve shared goals.
Highly organised and self-motivated, you'll be able to work independently and manage your own workload effectively. With strong numeracy and literacy skills and a keen eye for detail, you'll bring solid office administration experience and a high level of IT proficiency, particularly across Microsoft 365, ensuring accuracy, efficiency, and professionalism in everything you do.
Why work for us?
At Worthing Homes we strive to create a supportive and inclusive work environment ensuring colleagues feel valued and respected. We foster a collaborative culture in which teamwork is highly valued, and we employ brilliant people to work with our customers to help support them to live their best lives.
We offer a range of benefits including:
Healthcare cash plan
Contributory pension scheme - company matches up to 6%
A generous annual leave package of 29 days per year plus bank holidays
Retail and gym discounts
Cycle2Work Scheme
Employee assistance programme
Funded training and qualifications
Paid Professional Subscription (1 per year)
We are committed to investing in our colleague's development by offering a variety of opportunities for training, learning, and skills development, enabling everyone to reach their full potential and contribute to the success of Worthing Homes.
If you are passionate about delivering exceptional results in the housing sector and thrive in a dynamic, people-focused environment, we want to hear from you.
Closing date: 24th March 2026. 1st Interviews will be held on 27th March 2026 at Davison House, Worthing. We reserve the right to close this advert early if a suitable candidate is identified, therefore we recommend you submit your application as soon as possible.
DBS Checks
This role is subject to a basic DBS check to support the safety of our vulnerable customers. Any unspent cautions or convictions disclosed will be reviewed carefully and fairly, with consideration given to their relevance, the time elapsed, and evidence of positive change.
We are a fair and inclusive organisation, and we value each individual's unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background