Service Monitoring Analyst
Hybrid – Warwick – 2 days onsite
Assignment Length: 8th December 2025 – 4th December 2026
Salary: Up to £41,000 per annum
We are actively looking to secure a Service Monitoring Analyst to join Experis.
Experis Consultancy is a global entity with a well-established team of over 1,000 consultants on assignment across 20 clients worldwide. Our UK operation is growing rapidly with ambitious expansion plans. We form part of the ManpowerGroup, collectively generating $20 billion annually.
Experis UK partners with major clients across multiple industries nationwide. Our approach is highly personal — we are passionate about training, technology, and career development for both our clients and employees.
Job Purpose / The Role:
You will be responsible for monitoring, analysing, and maintaining system performance for the NHS Electronic Staff Record (ESR) — a key HR and payroll system supporting NHS Trusts across England and Wales. The role focuses on ensuring system reliability, performance, and availability while adhering to defined service levels.
Your Key Responsibilities:
* Monitor and analyse system performance across EBS modules to ensure availability and responsiveness.
* Identify and resolve performance anomalies or trends, escalating issues where required.
* Participate in incident management, providing clear updates to stakeholders during high-pressure situations.
* Generate and interpret SLA and KPI metrics to support service reporting.
* Maintain accurate documentation and reporting on monitoring activities.
Your Skills:
* Familiarity with EBS modules (e.g. Financials, HRMS, SCM) and system architecture.
* Proficiency with monitoring tools and solid understanding of concurrent processing and queue management within EBS.
* Analytical mindset with strong attention to detail in identifying performance issues.
* Excellent communication skills, confident in engaging with stakeholders during incidents.
* Experience generating and interpreting SLA/KPI metrics.
* Strong documentation and reporting skills.
Nice to have:
* Experience monitoring and supporting Oracle E-Business Suite (EBS) in a production environment.
* Exposure to ITIL processes (Incident, Problem, Change Management).
* Experience with SQL and understanding of Oracle database performance fundamentals.
Benefits Include:
* Contributory pension scheme
* Employee Assistance Programme
* Medical and dental cover
* 22 days holiday + bank holidays
* Maternity, shared parental, and paternity leave
* Sick pay