Role Overview:
A market leading manufacturing business is currently looking to appoint a Customer Service Administrator to cover maternity leave for a duration of 12 months.
You will be responsible for providing effective administrative support within the Customer Care function.
You will be expected to:
* Work with a cheerful, positive and flexible outlook, ready to support both the internal and external Customer Care / Sales teams.
* Prioritise workload to ensure that the deadlines set are achieved.
* Understand the nature of the business and the commercial implications of the sales / customer relationship.
Key Responsibilities:
* Sales Order Entry
* Maintain Despatch Schedules
* Running morning reports for Customer Care Team
* Order bank maintenance and invoicing
* Liaison with Planning to check status on jobs to be able to report on to Customer Relationship Executives
* Price checks and acknowledgements
* Brief Artwork into Studio via correct process / gates
* Preparation of Aged Stock Reports for the Customer Relationship team
Support Functions:
* Provide holiday cover for both Administration and Customer Relationship team
* Assisting with answering incoming calls "within 3 rings" and attending meetings to support where requested by your Line Manager
* Reception cover
* Continuous Improvement project work
Personal Specification:
* Meticulous attention to detail
* Excellent communicator (written and verbal)
* Organised and calm under pressure
* Friendly, approachable and flexible - a team player
* Professional and smart appearance
* Proactive, positive, enthusiastic - demonstrates "cando" attitude
* Commercially aware
Qualifications and Experience:
* Previous experience within Customer Care environment essential.
* Able to demonstrate competent & efficient administration experience.
* Computer literacy - MS Outlook, Excel, Word, PowerPoint.
* Excellent telephone manner.