Service Manager/Receptionist
Location: Southbourne, Dorset
Salary: £30,000
Job Type: Full-time, Permanent
Working Hours: 5 days per week, 8:15am – 5:15pm
About Us
We are a well-established, independent garage and MOT centre based in Southbourne, Dorset, known for delivering high-quality vehicle servicing, repairs, and MOT testing. We pride ourselves on excellent customer service, reliability, and a strong reputation within the local community. Due to continued growth, we are looking for an experienced and motivated Service Manager/Receptionist to join our team.
The Role
As the front-of-house lead, you will play a key role in ensuring the smooth day-to-day running of our busy workshop. You will be responsible for managing customer interactions, coordinating workshop activity, and supporting the team to deliver an efficient and professional service.
Key Responsibilities
* Greet and assist customers in a professional and friendly manner
* Schedule and manage bookings for vehicle servicing, MOTs, and repairs
* Answer incoming calls and respond to customer enquiries promptly
* Create and manage electronic job cards, quotations, and invoices
* Maintain accurate customer records and service histories
* Handle cash and card payments efficiently
* Liaise with technicians to coordinate workflow and job allocation
* Manage vehicle progress through the workshop from arrival to collection
* Keep customers informed with clear updates throughout the repair process
* Order, receive, and allocate parts to relevant jobs
* Ensure the reception area remains clean, organised, and welcoming
* Support general administrative duties as required
Requirements
* Proven experience as a Service Advisor, Receptionist, or Front-of-House within an automotive or garage environment
* Strong technical understanding of vehicle servicing and repairs
* Excellent communication and customer service skills
* Ability to multitask and manage a busy workload effectively
* Strong organisational skills and attention to detail
* Experience using motor trade or office management systems
* Reliable, punctual, and professional at all times
* Ability to work both independently and as part of a team
What We Offer
* Competitive salary of £30,000 per annum
* Company pension scheme
* Employee aftersales discounts
* 22 days holiday plus bank holidays
* Ongoing training and development opportunities
* Supportive and friendly working environment
Apply Now If you are an organised, customer-focused professional with experience in the automotive industry, we would love to hear from you. Apply today to join our growing and reputable team.