Job Description
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year.
We have an opportunity for an Income Officer to join our Customer Accounts team. This role is covering the Newbury and Reading area, and your office base will be our Greenham Hub.
This is a Permanent role, with a mix of home, onsite and office working, so a full UK Drivers License and your own transport is essential.
The Role:
As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
* Delivering a comprehensive rent & service charge collection service across the region
* Monitoring customer accounts for all tenures
* Managing end to end processes
* Engaging with external agencies including local authorities when needed
* Managing evictions
To be successful in this role you'll need:
* Experience in income management or debt recovery/collection
* Knowledge and experience of either social housing, home ownership or the private rented sector
* Excellent customer service skills
* A working knowledge of welfare benefits
* To be a self-starter with a proactive approach and possess the ability to work without close supervision
* To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
A DBS check will also be undertaken for the successful candidate.
Why Join Us?
At SNG, you'll be part of a purpose-driven organisation that values fairness, inclusion, and supporting the wellbeing and development of our people.
Great benefits including:
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Option to buy or sell holiday as part of our flexible benefits package
* 3 extra paid Wellbeing days and 2 paid volunteering days
* Generous matched pension scheme up to 12% and Life cover at 4x salary
* Enhanced maternity/adoption pay
* Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
* Options for private medical insurance, dental insurance and critical illness cover
* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
If this sounds like the opportunity you're looking for, we'd love to hear from you.