Freightserve recruitment are looking for a Export Supervisor for a well-established Freight Forwarder based in the Sunbury-on-Thames area.
Main Purpose
To assist the Branch manager and provide strong leadership within the Export Department and to assist in delivering excellent Customer service within the department with focus also on file profit targets and at the same time build a culture of high standards of Quality and a department where employees are proud to work.
Job Role Responsibilities
Customer Liaison – to receive and process customer bookings in a timely fashion. To build relationships with customer and overseas partners. To gain trust and become customer preferred supplier.
Customs Compliance – to ensure all shipments are in-line and comply with the regulations set out in country of origin and UK customs.
Documentation Management – to ensure for each shipment the correct documentation is raised and received on arrival.
UK Export Process – to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements.
Operational Compliance – monitoring carrier performance to ensure all shipments move as agreed to the customer requirement.
Commercial Awareness – to understand and use the current carrier rates to ensure Company achieve a positive margin.
Customer Invoicing – to ensure all invoices raised include all costs incurred and are charged as per the agreed rates.
Department Operational Performance – monitor performance to ensure customer service requirements are achieved.
Department Leadership and Management – Assisting the Export Manager to lead the Export team to deliver excellent department performance and customer service.
Build Customer Relationships – ensure the retention and growth of key accounts and local customers through delivery of operational and customer excellence – Customer First.
Skills Required:-
* Export knowledge (Freight Forwarding)
* Team Leader / Supervisor experience
* Customs entry knowledge
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry