Join to apply for the Assistant Store Manager role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of sports fashion, outdoors and gyms. JD Sports Fashion Plc is listed on the London Stock Exchange and has been a FTSE100 company since 2019. We want to be the leading global omnichannel retailer in the sports and outdoor industry.
Role overview
We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities
* Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales and KPI targets.
* Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training and continuously developing your staff.
* Building a motivated and high performing team, increasing chances of store success.
* Analyzing sales data and financial reports to make quick and well‑informed decisions alongside the Store Manager, identifying and responding to opportunities both operationally and commercially.
* Acting as the point of contact for colleagues in the manager’s absence.
* Providing excellent customer service, addressing inquiries and resolving complaints professionally.
* Helping manage day‑to‑day operations, including opening and closing procedures.
* Supporting cash management tasks, such as processing transactions and reconciling tills.
* Participating in hiring, onboarding, and training new employees.
* Providing feedback and coaching to colleagues to improve performance.
* Supporting the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs including but not limited to Units, Conversion, ATV, and UPT.
* Achieve upselling or cross‑selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee satisfaction/stores or engagement survey results meet or exceed company benchmarks.
* Assist in keeping operational costs within the allocated budget.
Skills and Experience
* Previous supervisory or management experience in a fast‑paced retail/customer‑facing environment.
* Passionate about retail and hold a good understanding of the latest trends and our competitors.
* Previous experience coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Experience analysing KPIs data to make commercial decisions.
* Keen eye for detail and commerciality.
* Previous experience within visual merchandising would be advantageous.
* Ability to promote JD Group values to internal and external stakeholders.
Benefits
We value our employees and offer a comprehensive benefit package that includes a quarterly discretionary bonus scheme, a 30 % discount on a wide range of products, access to an online benefits platform with exclusive deals, digital health and wellbeing services, health cash plans, internal development courses, apprenticeships and accredited qualifications, sick pay, discounted gym memberships, life assurance, colleague networking opportunities, volunteering and employee engagement initiatives, and incremental holiday allowance.
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