Overview
TSB Bank Plc
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Business Area: Branch Banking
Location: Kilmarnock
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.
What you’ll bring
* Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
* Have a flair for understanding what customers need and the best way to support them with their current and future goals.
* Ability to help answer questions and sort out problems.
* Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
* Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
* Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
* Variable Pay Award (5%/£1,200 on target) based on company performance.
* Fantastic company pension – TSB contributing up to 13%
* 25 days holidays (plus bank holidays)
* Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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